Add compliant,
API-first Voice AI into your collections software

Run payment reminders, capture promises-to-pay, and write outcomes back to your collections platform. With pilot-ready and API-first integration.

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Vodex is the voice layer for receivables platforms: plug in via API, start campaigns quickly, and keep everything audit-ready.

How it works

Why Voice AI

Collection platforms can manage accounts, track payments, and run workflows, but they can’t hold a conversation. Voice AI fills that gap. It lets your users reach debtors at scale, navigate real call scenarios (PTPs, disputes, partial payments), and automatically capture compliant, defensible call records.

The result: faster right-party contacts, fewer manual dials, and cleaner audit trails.

Why Vodex

Vodex adds a Voice AI layer to your platform instantly; no rebuilds required. Our AI agents work alongside your existing SMS and email channels to deliver consistent, compliant outreach. Every call, text, and outcome is automatically logged, giving you greater reach and efficiency with cleaner operations and less manual work.

Key Capabilities That Your Customers Care About

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Campaign Intelligence

Track contact rates, payments, and recovery outcomes to power stronger reporting and get detailed insights into every campaign and conversation.
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Agent Flow

Orchestrate how calls move between AI and human agents, decide when to transfer, escalate, or end based on live context.
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Smart call transfers

Enable smooth handoffs to human agents when needed.

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Voicemail & Callback Handling

Detect voicemails instantly, leave messages, or trigger callbacks automatically.
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Adaptive Conversation Handling

AI agents respond naturally to pauses or interruptions, keeping calls compliant and human-like.

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Voice Personalization

Offer ultra-realistic, accent-matched voices or branded voice clones for familiar, local engagement.

See how Vodex plugs directly into receivables workflows

Payment Reminders

Promise to Pay capture
Right Party Contact
Dispute Triage

Impact  Banks, Collection Agencies, Lenders are experiencing

Over 40%

 Faster Recovery on Overdue Accounts

95%

Automation in outbound and inbound calls

Over 30%

 Reduction in Missed Follow-ups

Impact for Collections & Receivables software providers

3-5X

Stickier Adoption

25%

Uplift in Retention

40%

Increase in ARPU

Compliance & audit-ready controls for collections

Designed with a commitment to compliance, so your collections outreach stays transparent, traceable, and regulation ready.
Trust center

Script locking & audit trails

Customizable scheduling and  pacing (CPS)

Automated disclosure delivery

Call recordings + searchable transcripts

DNC enforcement and sync

Frequently Asked Questions

Can Vodex integrate with my collections CRM or platform?

Yes. Vodex connects via APIs/webhooks or simple CSV uploads for pilots and can write call outcomes back to your CRM. If your platform already uses a dialer/SIP trunk Vodex can sit on that channel; if not, we can run campaigns from Vodex and sync results into your system.

Are AI agents allowed to capture PTPs under FDCPA, TCPA and Reg F?

Yes, when flows enforce the same rules as human collectors (disclosures, consent/DNC handling, correct calling windows, and audit logs). Properly configured Voice AI often improves compliance consistency because it never skips required language and creates timestamped transcripts.

How long does a pilot or integration usually take?

A CSV pilot can run in 1–3 weeks. A standard API + dialer integration typically takes 4–8 weeks depending on telephony setup, CRM mapping, and compliance checks. Pilots are recommended to validate outcomes before full rollout.

Will Voice AI replace my live collectors?

No,  Voice AI handles high-volume, repetitive Tier-1 work (reminders, verification, basic negotiations). Humans keep responsibility for hardship cases, disputes, and complex negotiations; calls can be warm-transferred with full context.

How secure is my data and what compliance artifacts can I request?

Calls and data are encrypted in transit and at rest, access-controlled, and logged. Vodex can provide compliance documentation and audit artifacts on request to support vendor reviews and regulatory needs.

Do I need a dialer or telephony stack to use Voice AI?

You need an outbound voice channel (dialer, SIP trunk, or telephony partner). Vodex works with your existing telephony or can route calls from our platform through partner carriers — the important part is an enabled calling channel.

Can borrowers pay during the same Voice AI call?

Yes, with caveats. Common approaches: transfer to a PCI-compliant IVR, send a secure payment link via SMS, or warm-handoff to an agent for assisted payment. Full in-call card collection requires PCI controls and approved payment partners.

What KPIs should I measure in a PTP or payment-reminder pilot?

Track PTP capture rate, PTP→ payment conversion, connect/RPC rate, average handle time (AHT), cost-per-contact, and escalation rate. Run a control vs test cohort so you can credibly measure lift before scaling.

How are call outcomes and transcripts returned to our system?

Outcomes (PTP date/amount, paid, dispute, disposition) and transcripts are delivered via API/webhook or downloadable CSV. You control field mapping so CRM records update in near real-time and remain audit-ready.

Can Voice AI follow our custom workflows, rules, and business logic?

Yes. You can configure intents, routing rules, escalation paths, workflows, and logic to mirror your exact collections process. Vodex maps to your existing rules so AI acts as a seamless voice layer on top of your system
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