Vodex is a Voice AI platform that automates high-volume collection calls such as RPC verification, payment reminders, disputes, and promise-to-pay capture. Agencies use Vodex to reduce manual workload, increase contact rates, and improve compliance consistency.
Unlike IVR or recorded systems, Vodex uses conversational AI that understands intent, follows scripts dynamically, handles objections, verifies right-party contact, and captures structured outcomes such as PTPs — all with audit-ready logs.
Yes. Vodex enforces disclosures, calling windows, consent handling, opt-outs, call caps, and audit logging. The platform ensures every call maintains legally required language and produces timestamped transcripts for record-keeping.
Vodex is built for debt collection agencies, creditors, lenders, banks, BNPL providers, and collection software platforms needing compliant, high-volume voice automation for outreach and recovery.
Yes. Vodex integrates through APIs, webhooks, or secure data uploads. Your team can continue using existing dialers, CRM systems, and workflows while Vodex automates outbound calling and writes outcomes back.
No. Vodex handles Tier-1 repetitive calling, while human collectors focus on hardship cases, disputes, escalations, and complex negotiations. AI and agents complement each other to increase overall recovery rates.
Most agencies can run a CSV-based pilot in 1–3 weeks. Full integrations (dialer + CRM) typically take 4–8 weeks, depending on telephony setup and compliance requirements.
Vodex automates pre-delinquency reminders, payment-due alerts, grace-period outreach, past-due reminders, PTP capture, RPC verification, dispute triage, settlement interest checks, and callback scheduling.
Yes. Vodex identifies sentiment, intent, and compliance-safe outcomes such as paid, PTP date, will not pay, wrong party, call back later, dispute, and agent transfer, updating CRM fields accordingly.
Fully. Vodex allows you to configure custom rules: disclosures, pacing, escalation paths, dispute language, thresholds for agent handoff, and workflow logic tailored to your compliance team’s standards.
The platform provides high-quality voice synthesis, noise filtering, fallback logic, interruption handling, and script locking. Each call follows consistent compliance guidelines and maintains uniform experience across thousands of conversations.
Yes. Vodex supports warm transfers to your team.
Most clients see 25–40% improvement in timely payments, 2–3x better contact rates, marked lift in PTP capture, and significant reduction in manual workload, depending on portfolio type and workflows.
Vodex achieves 90-95% accuracy in structured outcome capture due to reinforced prompting, intent classification, fallback rules, and script-locking — ensuring no required compliance language is skipped.
All call artifacts are encrypted in transit and at rest. Recordings and transcripts are indexed, searchable, and exportable for audits. Agencies can request compliance packs including logs, disclosures, and event timelines.
Vodex is ISO 27001 and SOC 2 Type II certified. Role-based access control, encrypted storage, MFA, and detailed audit logs ensure safe handling of sensitive borrower information.
Key KPIs include: RPC rate, Right-party verification accuracy, PTP capture rate, PTP conversion rate, Cost-per-contact, Escalation rate, Call throughput,
Compliance violations (should be zero)
Our pricing depends on factors like call volume, features, and integrations. Simply visit our pricing page to view our plans.
We offer dedicated customer support, including onboarding, technical assistance, and ongoing AI optimization in our enterprise plan to help you get the most out of our platform.
Yes! You can request a demo to experience our AI voice agents in action and see how they fit into your business workflow. You can even try an instant demo on our home page and talk to our AI firsthand. If you're interested in a deeper evaluation, you can try our free plan which gives you 10 calling minutes and platform access, we can also set up a proof of concept (POC) based on your specific needs after a discussion.
Our onboarding covers platform setup, script customization, integration with your existing tools, and training to ensure a smooth start.
Getting started is simple! Just reach out to us, and our team will get in touch with you to guide you through the next steps.
