ISO 27001
Certified information security management, covering how sensitive borrower information is stored and handled.
Compliance & Security
Every call inside the rules
Vodex is ISO 27001 and SOC 2 Type II certified. Disclosures, calling windows, consent handling, opt-outs, call caps, and audit logging are enforced on every call, so sensitive borrower information stays protected.
Certifications & frameworks
Certified, not just Claimed
Security certifications held by Vodex and the collection regulations the platform enforces on every conversation.
SOC 2 Type II
AICPA SOC 2 Type II certified. Security controls audited for effectiveness over time, not just on paper.
HIPAA
HIPAA-compliant workflows for medical and healthcare collections, including patient payment reminders.
FDCPA
Required disclosures and legally required language enforced on every call, with timestamped transcripts for record-keeping.
Reg F
Call caps and calling windows enforced by the platform, keeping outreach frequency inside Regulation F limits.
TCPA
Consent handling and opt-outs built into every campaign, honored automatically across channels.
Running a collections operation? See Vodex for Debt Collection
Security practices
How borrower data stays protected
The controls behind the certifications: how data is encrypted, who can touch it, and what gets logged.
Encryption everywhere
All call artifacts, recordings, and transcripts are encrypted in transit and at rest.
Role-based access control
Access to borrower data is scoped by role, so people only see what their job requires.
Multi-factor authentication
MFA protects every platform account handling sensitive borrower information.
Audit-ready records
Detailed audit logs, with recordings and transcripts indexed, searchable, and exportable.
Running a collections operation? See Vodex for Debt Collection
Data Protection
Data protection questions
Questions about how Vodex handles personal data, retention, or your rights under privacy law go straight to our Data Protection Officer.
dpo@vodex.ai
Enterprise-grade security & compliance
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SOC 2 Type II · ISO 27001 · 24/7 support
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